FAQ: Frequently asked Questions

Please kindly read our frequently asked questions before you send us e-mail. Many of your questions might be answered here.

What are the advantages of having web hosting contact in US rather than anywhere else?

Why is an American company offering these services in Philippines?

I like the idea of your concept which seems to implement all aspects of design, hosting, promotion and e-commerce. But whom can I contact, when I have a problem?

I want my own domain name and I want my company name listed in the “who is” database. Is that possible?

I do not have to sell anything on my website. Maybe later. Can I join your plans nevertheless?

My friend’ website was on a “free server” which shut down lately, together with all his data which he did not back up. Can these things happen with you too?

Do I get password and username being able to access my site and make changes to it?

How and to whom do I pay for services and hosting? Do I have to send US $ check to USA?

Can I sell as many products as I want on my website and how much is your fee per product to set it up?

Where are your servers located and how long are you in this business?

Q: What are the advantages of having web hosting contact in US rather than anywhere else

A: We are based in USA with clients all over the globe, also in Asia. We offer hosting services to several countries within Asia but we don't have our hosting here. It's simply too slow. We host at the center, the hub! Well, the hub of the internet, the so-called 'internet backbone' is in the United States. So if a site in Philippines calles up a website on the www, the server request goes from Philippines to USA and then back to Philippines. If your hosting is located in USA on our fastest T3 servers, then the request for your site, which might come fropm anywhere in the world goes directly to USA, which makes your website faster to respond.

Secondly we are aware of the fact, that selling online with Credit Card still is quite an obstacle for many companies in Asia. Most recent statistics, however show, that business conducted online is only successfull, when Credit Card acceptence is possible. This way, we believe we can help Asian companies to establish an e-commerce website while paying through US Credit Card handling agents.

Q: Why is an American company offering these services in Philippines?

A: We are committed to bring high standard Internet performance to Asia, so that people in the region can easily benifit from the priviledges we enjoy in USA. This is best visible when it comes to server speed, Credit Card acceptance online and much more...

Q: I like the idea of your concept which seems to implement all aspects of design, hosting, promotion and e-commerce. But whom can I contact, when I have a problem?

A: We have in each country we operate within Asia (Thailand, Philippines and Malaysia) our local Representatives. These are people we have selected carefully to do the job. They are well trained in the whole process of Web Development and they do understand our Philosophy. You can contact your local Representative in the Philippines by Cell Phone No: 09197792095 and set a date to discuss your web development plans. Once you came to a conclusion what concept will best fit for you, our Representative will turn in the job order to us in USA.

Q: I want my own domain name and I want my company name listed in the “who is” database. Is that possible?

A: Of course you can have your own domain name (as long as it is still available!) and you will be the owner of the domain, with your name and address listed in the who is database. No question asked.

Q: I do not have to sell anything on my website. Maybe later. Can I join your plans nevertheless?

A: If you do not have (yet) anything to sell online you can still join our hosting plans. They come with so many features and extras. Selling online is only an option which you can take advantage of.

Q: My friend’ website was on a “free server” which shut down lately, together with all his data which he did not back up. Can these things happen with you too?

A: Using a Free server is not a sign of economically thinking, rather than a sign of not being serious about your online presence. Free servers shut down any time they want, so does your website. Why would you waste time, money and efforts in designing a website, building up traffic and getting slowly known to a wide audience of people, when suddenly, one day all could be gone?

Hosting with us is rock-solid. You get your own domain which you own entirely. You get username and password for your server to access, so you can upload, download and modify your website. We are in business since 1997 and so far our servers never went down for longer than few minutes ( 99% uptime).

Q: Do I get password and username being able to access my site and make changes to it?

A: Yes, you get username and password for your server to access, so you can upload, download and modify your website.

Q: How and to whom do I pay for services and hosting? Do I have to send US $ check to USA?

A: We offer several payment methods for our overseas clients in Philippines:

1) Paypal (www.paypal.com). This is basically payment in US $ by e-mail.

2) You can pay also in Philippine Peso to our Representative (to daily exchange rates). You will get a receipt from him, issued at our headquarters in USA.

3) Should you want to pay on a monthly basis and you have a Credit Card, then you can also pay online with our recurring payment system ( pl,ease ask our representative about this option). Your Credit Card will then be charged automatically each month.

4) Should you have US Dollar check or even a Bank account in USA, you can easily pay to our account in USA.

Q: Can I sell as many products as I want on my website and how much is your fee per product to set it up?

A: Yes you can sell as many products as you like online. The fee we charge depends largely on design works and setup difficulties. Please ask our Representative for a quote.

Q: Where are your servers located and how long are you in this business?

A: Our servers are located in California. We are in business since 1997.

For more information, please contact our Representative in Philippines under:

Tel/Txt: 09197792095

Thank You.

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